Markham, a municipality of more than 310,000 residents centrally located in the Greater Toronto area, is Canada's most diverse community and home to many of Canada's leading life science and technology businesses. Recipient of a 2010 Canada Award for Excellence – Silver for outstanding achievements in quality, customer service, and a healthy workplace, Markham is renowned for its rich heritage, vibrant neighbourhoods and leadership on the environment and urban design.
YRT/Viva contracts out its service to four private bus contractors, who employ the bus operators and maintain the YRT/Viva fleet. Performance-based contracts with each contractor ensure the system is always running up to the Region's high standards. This is a very unique service delivery model within Canada, as most other transit agencies are responsible for their operators and fleet.