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A total lack of respect for customer issues. I had a problem with an Oakville store. Manager broke promises 3 times to send me e-mails on service solution. Wrote to EVP Customer Experience M Carey on December 20, followed up on February 5th. I have yet to receive any reponse
Went to the Barrie Ont Home Depot store to buy a fridge. I was told the lady was on her 15 minute break and should be back shortly. I have no problem with that . Trouble is she never came back.we left the store and went to Rona were we spent 0ver $2800. When your employees go for break there should be someone there to replace that employee. Furthermore this store is a joke they are more interested in in their paycheques than customer service with their devil May care attitude. I’m a contractor
It is too bad that the review level does not go into the minus level. They don't deserve a 'one star'. I am dealing with new appliances, they are in no rush to get my issue resolved now. Their DIS-service is pathetic, appalling, disgusting, horrible, a disgrace. So you deal with the upper management and if you call too many times they pass your message onto a junior below them. Questions after questions never get answered. Nobody is accountable for something they have done wrong. Zip...
Worst customer service. No wonder there are no telephone numbers listed to get in touch with management.
Poor customer service. They advertise a price online and then they will not honor it. Customers have to suffer because of poor staff who cannot do their job properly. I would rate them 0 stars if I could
Horrible online shopping experience when going to the store for curbside pickup. Despite receiving the email that said my order "was ready for pick-up", I had to first wait 20+ minutes at the store and then had to leave without anything, and then after returning 2+hours later, had to wait 45+ minutes for my products. Also, it now says my order is "complete", but another product that was/is being shipped to store as part of the same order and that I paid for, wasn't available so I'm still waiting
Nothing more than another layer of menu-driven choices that get you to the stores and same customer care central number. This is not the corporate office.
The worst customer service of any company. I will never shop here I ordered online and one and a half months later I still didn’t get my money back. I spent numerous hours waiting on the phone, (many reference numbers ) after one month I was given a UPS label with the wrong receiver address! I asked Home Depot to check it and then I requested to UPS to return the package to me. Nothing happened. Today I tried to speak with a supervisor and I was put on hold indefinitely. Another 3 hours no answ!
