By alixandra1
Fast service and seem to care about customers.
I have been banking at the Royal Bank for nearly six years now and I am usually very impressed by their service. The lines are short and there's enough tellers to help people quickly. They're friendly and if I am waiting for my appointment, employees will ensure that I've been helped. For all my basic banking needs, I find this bank exceeds my expectations. My only two complaints would be that sometimes the staff can be friendly to the point of overstepping their bounds (e.g. when I was 17, I didn't feel it was necessary for me to explain why I was not in school) and I don't like having to pay $4/month for my bank account. An employee did try to assist me in getting rid of the monthly fee, but it didn't work.
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