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I experienced multiple disappointments with them. For one, I should have never been charged for a key since I was leaving the area and was going to have mail forwarded. When I called to ask if I had received mail, I was told there was a charge for this which is petty & ridiculous. I gave them a new address to forward my mail to, and yet mail was still sent to an outdated address. When I mailed the key back to get the deposit back, they claimed the key wasnt in the envelope which is a lie.